Refund policy
At THE TWO N GROUP LLC ( doing business as TWO N Clothing) , we ensure the highest quality for all our pieces. If you are not entirely satisfied with your purchase, you have the right to return your items.
1. Return Window
You have a period of 14 days from the date you receive your package to request a return and a full refund.
You have a period of 14 days from the date you receive your package to request a return and a full refund.
2. Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all original tags attached, and in its original packaging. Any item that is damaged, worn, or incomplete will not be eligible for a refund.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all original tags attached, and in its original packaging. Any item that is damaged, worn, or incomplete will not be eligible for a refund.
3. Return Shipping Costs
Shipping costs for returning your items are the sole responsibility of the customer, except in cases where we made a mistake (such as sending a defective item or the wrong model/size).
Shipping costs for returning your items are the sole responsibility of the customer, except in cases where we made a mistake (such as sending a defective item or the wrong model/size).
4. Refund Process
Once your return is received and inspected by our team, we will send you an email confirmation. If approved, your refund will be automatically processed back to your original method of payment within 5 to 10 business days.
Once your return is received and inspected by our team, we will send you an email confirmation. If approved, your refund will be automatically processed back to your original method of payment within 5 to 10 business days.
For any questions or to initiate a return request, please contact us at : contact@twonclothing.com
European Union 14-Day Cooling-Off Period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, please note that according to EU regulations, custom-made or print-on-demand items are excluded from the standard 14-day right of withdrawal. Because each TWO N t-shirt is uniquely printed upon your order, all sales are final for EU customers, except in cases of manufacturing defects or damaged items.